FREQUENTLY ASKED QUESTIONS

Using the search bar above, type a word or phrase associated with your question and click the search button. However, if you are still stuck and need assistance, please contact us

I would like to buy a voucher for a friend - can they get a refund if they don't spend the total voucher?


<p>If the recipient does not use the total value of the voucher for their chosen experience, the remaining balance of the original voucher will simply remain on their customer account to be used against a further experience. Please note that any remaining credit will expire on the same date as the original voucher.</p>