Frequently Asked Questions

Using the search bar above, type a word or phrase associated with your question and click the search button. However, if you are still stuck and need assistance, please contact us

Can I extend my gift voucher?


Yes, we offer one extension per voucher for an admin fee of £20, this extends the voucher for 12 months from the original expiry date. This can be done by logging in to your account and typing in the voucher code, or by calling us on 0845 862 9911. Vouchers must be extended before the expiry date, and cannot be extended more than once.