Frequently Asked Questions

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I want to buy a voucher for a Christmas present, but If I purchased it today (April 29th), how long would be left on the voucher to redeem it?


Each voucher is valid for a maximum of 12 months from the date of dispatch unless otherwise stated (or 10 months if purchased before 29th November 2016). So if you purchase the voucher today, it would be valid until 30/04. However, upon purchase you have the option to select a delivery date. You can select a delivery date that is closer to Christmas to give the recipient a longer time in which to use the voucher. Alternatively, when you have purchased the voucher, please let us know and we will edit the expiry date to reflect Christmas Day.