Frequently Asked Questions
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How Will COVID-19 Affect My Experience Day?
19th March 2020 COVID-19 Update
More Time For New Customers:
We understand that there may currently be disruption to our partner’s
activity schedules. With this in mind, new vouchers purchased from 19th
March 2020 to 11th May 2022, will have a validity of 18 months instead
of the normal 12 months, to give you more time to enjoy your experience.
The new validity period will be reflected on your voucher at purchase.
More Flexibility For Customers With an Existing Booking (Voucher has been redeemed and booking made):
If
you’re unsure of whether your experience is going to take place, the
first point of contact is the Experience Provider directly. Their
contact details will be on your Booking Voucher. The majority of our
partners are still operating normally; however we are receiving regular
updates on temporary closures. If experiences are cancelled and
rescheduled until after your voucher’s original expiry date, you do not
need to extend the voucher or worry about expiry dates. Expiry dates
will be waived and do not apply in these cases – you can still rebook
and enjoy your experience at a later date.
Free Extensions For Customers Yet To Redeem Their Vouchers:
Vouchers
can be extended online during the normal redemption process, which you
can access here. Currently you can only extend vouchers online if they
are within the validity period, haven’t been previously redeemed towards a booking or haven't been extended before. We’re working on
allowing redeemed vouchers to be extended online, however in the
meantime please get in touch via the Contact Us form and we’ll extend
your vouchers free of charge.