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How Will COVID-19 Affect My Experience Day?

19th March 2020 COVID-19 Update

More Time For New Customers:

We understand that there may currently be disruption to our partner’s activity schedules. With this in mind, new vouchers purchased from 19th March 2020, will have a validity of 18 months instead of the normal 12 months, to give you more time to enjoy your experience. The new validity period will be reflected on your voucher at purchase.

More Flexibility For Customers With an Existing Booking (Voucher has been redeemed and booking made):

If you’re unsure of whether your experience is going to take place, the first point of contact is the Experience Provider directly. Their contact details will be on your Booking Voucher. The majority of our partners are still operating normally; however we are receiving regular updates on temporary closures. If experiences are cancelled and rescheduled until after your voucher’s original expiry date, you do not need to extend the voucher or worry about expiry dates. Expiry dates will be waived and do not apply in these cases – you can still rebook and enjoy your experience at a later date.

Free Extensions For Customers Yet To Redeem Their Vouchers:

Vouchers can be extended online during the normal redemption process, which you can access here. Currently you can only extend vouchers online if they haven’t been previously redeemed towards a booking. We’re working on allowing redeemed vouchers to be extended online, however in the meantime please get in touch via the Contact Us form and we’ll extend your vouchers free of charge.