Frequently Asked Questions
Using the search bar above, type a word or phrase associated with your question and click the search button. However, if you are still stuck and need assistance, please contact us
When I pick email delivery, when does the email send?
The e-certificate will be emailed on the same day as purchased. We say within 30 minutes.
If the recipient hasn't received it, then it's likely to be in their junk/ spam, (promotions if with Gmail) folder.