Extreme Element Ltd ("Experience Days" is the trading name of Extreme Element) is an agent for selected courses & experiences across the UK & abroad that appear on this website. When you purchase or activate a voucher or buy a course or experience from Experience Days you become legally bound by these terms and conditions. Please do not proceed and purchase or activate a voucher or complete a booking until you have read, understood and accepted these terms and conditions.
The prices displayed on our website are correct to the best of our knowledge and maintained on a daily basis. Prices of courses and experiences may vary throughout the year. In the event of an order being placed against an accidental incorrect price, we will endeavour to inform the purchaser of the error within 7 days of the purchase being made, we will allow the purchaser to either cancel the booking or choose to pay the additional difference in price.
Where the duration of a course or experience is mentioned on our website and marketing material or by a member of our staff this is an approximate guide to the length of time you should expect to be at the venue. The duration may vary slightly from venue to venue. When you are taking the course or experience as part of a group there may be some waiting time involved.
3. Descriptions & Images
All descriptions contained on our website and in our marketing material are correct at the time of going to press. However, please note that descriptions are generalised as we offer similar activities and experiences across different venues which may vary in content across different Partner Centres and locations. Descriptions may be updated throughout the year as courses & experiences change. The images used in all promotional literature to illustrate courses & experiences, particularly those that take place at more than one location, are used as an indication only.
All experiences & courses are offered subject to the availability of dates, vehicles, facilities and staff. Bookings should be made as far in advance as possible especially during peak times such as weekends and holidays. We suggest if you plan to purchase a voucher for a date at short notice, you call us to ensure there is still availability before completing the transaction. You should not make any travel or accommodation arrangements in connection with the course or experience until you have received your booking confirmation from Experience Days or the Partner Centre. Where specific elements of the course / experience such as vehicles are not available due to mechanical breakdown, the Partner Centre reserves the right to make reasonable substitutions on the day. If this is not possible the Partner Centre reserves the right to cancel the course / experience at short notice.
Certain courses & experiences provided by suppliers are subject to minimum age, health or other requirements. These details are listed on our website and at the time of booking and it is the purchaser's responsibility to check that the restrictions are met. Once you have confirmed a booking you are not eligible for a refund if you are forced to cancel because the minimum requirements are not met. Details of restrictions and requirements are set out on our website under the products page. Please read them carefully.
Many experiences & courses we offer are weather dependent. If bad weather affects a booking it will be rescheduled by the Partner Centre or us at no cost to you and there will be no refunds. There can be no guarantee that a particular date will not be withdrawn due to adverse weather conditions. We strongly recommend that you contact the Partner Centre on the day before you depart for your experience. In the event of cancellation, Experience Days will not be held liable for the cost of lost insurance premiums, travel expenses, pre-booked accommodation costs or any other costs incurred.
We ask you to leave plenty of time to get to the venue. Many of the courses and experiences we offer require a safety briefing it is essential that the participant attends the briefing otherwise they will not be able to participate. No alcohol or drugs can be consumed before any of the courses or experiences we offer. The staff at the Partner Centre reserve the right to refuse an activity to persons suspected to be under the influence of alcohol and / or drugs. Where the experience requires the wearing of safety equipment such as a crash helmet or a lifejacket this is mandatory and there are no exceptions. Other safety precautions will be advised in your confirmation details. Each venue employs professional instructors who reserve the right to end an experience or course or offer alternative tuition if they believe the participant may endanger themselves or other members of the public.
8. Partner Centres & Liability
Although Experience Days has sought to select highly experienced Partner Centres offering courses & experiences, Experience Days shall not be responsible for the safety standards or the quality or delivery of the course or experience, or any loss or damage suffered by you whilst participating in the course or experience for which the Partner Centre shall be solely responsible. By purchasing or redeeming a voucher, you acknowledge that the course or experience is dependent on certain factors beyond the control of Experience Days and agree that neither Experience Days nor any associated Partner Centre shall be liable for the cancellation, postponement or alteration of any course or experience for reasons beyond its reasonable control including for weather-related reasons, mechanical failure or otherwise. We do not undertake any technical examination of equipment, facilities or services in order to minimise personal risk. I In the event of mechanical machinery break down you should expect reasonable substitutions without notice. The total liability of Experience Days for any claim whatsoever in connection with the course or experience voucher or any course or experience shall be limited to the price paid for the voucher or booking. Experience Days' Partner Centres are located at destinations across the UK & abroad. We are continually adding locations but occasionally may need to stop featuring some centres.
9. Refunds and Cancellations
Sometimes the Partner Centre has to cancel a course or experience for reasons beyond their control, such as the weather or mechanical breakdown, or because minimum requirements are not met such as a minimum group of people. We regret that such eventualities are outside of our control, in these circumstances, Experience Days is unable to reimburse travel, accommodation or any other expenses you may incur in relation to the cancelled course osr experience. A location and/or course or experience may be terminated without warning during the lifetime of the voucher on these occasions an equivalent or alternative location and/or course or experience will be offered. If this is not suitable credit will be offered but no cash refunds will be made.
- a) Vouchers & Physical Goods (within 7 days of receipt)
You have the right to return any goods within 7 days of receipt for a full refund.
- b) Vouchers & Physical Goods (within 7 days and 28 days of receipt)
Refunds will also be made up to 28 days from date of receipt. All refunds made after 7 days and within 28 days of receipt will incur a £20 or 20% administration charge (whichever is greater).
- c) Vouchers (after 28 days of receipt)
No refunds will be made on vouchers more than 28 days after the date of purchase. However the voucher is still free to be activated online (if within 10 months of the purchase date) and the credit can be used against any of our entire product range.
- d) Activated Vouchers
Once a voucher has been activated & a booking voucher (EX number) created online no refund can be made.
- e) Bookings made through Experience Days (i.e. when a specific date is confirmed by us online or by phone and you have an EX Number)
You have the right to a refund within 7 days of purchase, as long as you are not within 30 days of the course or experience date. Should you need to re-schedule or cancel a booking you have already made, we will always do our best to help with the Partner Centre. If you are not sure when this applies, please enquire before booking. Centres sometimes have to cancel their activity for reasons out of their control. If this is the case you will need to contact the same centre and re-arrange another date. Refunds cannot be given in these circumstances.
- f) Bookings made directly with the Partner Centre (when a specific date is confirmed by the Partner Centre) As policies do vary from venue to venue, please note that cancellation or re-scheduling may not always be possible. If you have received a voucher and booked your course or experience directly with a Partner Centre you are bound by their terms and conditions (please make yourself aware of these at the time of booking).
Unless otherwise stated all refunds will incur a £20 or 20% (whichever is greater) administration charge. All refunds will be made to the person who purchased the voucher or booking and the monies will be refunded directly to the credit card or debit card. All refunds are processed during the first week of the month and can take between 5 and 10 working days to show in the purchaser's account. If you have a refund enquiry regarding a gift card or an activity voucher redeemed from a gift card please refer to section 19. Gift Cards for full information. To request a refund you MUST return your voucher / gift via recorded delivery to Experience Days, Customer Services, Unit 5 Hove Business Centre, Fonthill Road, BN3 6HA, Hove, East Sussex along with a covering letter detailing the reason for your refund request. Refunds will be net of delivery expenses and Ex-Packs where applicable.
If a problem is encountered at the Partner Centre please bring it to the attention of the manager or activity co-coordinator of the venue, enabling them the chance to resolve the issue. If you feel the action taken by the Partner Centre was unsatisfactory please contact Experience Days within the next 14 days of taking the activity providing all the facts from your point of view in writing. We will respond within 28 days of receiving your written complaint to Experience Days, Customer Services, Unit 5 Hove Business Centre, Fonthill Road, BN3 6HA, Hove, East Sussex. Experience Days undertakes to thoroughly investigate all customer complaints that have been highlighted with its partner centres on the day of the experience, failure to highlight issues on the day of the experience or course may jeopardise investigations and result in an unsatisfactory outcome.
11. Validity & Extensions
Each voucher will show a unique code, which must be quoted when dealing with Experience Days and which will be used to identify your order & payment online. Vouchers and the associated references must be kept safely and securely. Experience Days will take no responsibility for any loss you may incur as a result of impersonation or identity fraud. Each voucher is valid for a maximum of 10 months from the date of dispatch unless otherwise stated. A voucher will be deemed to be invalid if it is out of date (the validity date is clearly stated on the voucher, booking information & your online account). If the customer or recipient is unable to book and take the course or experience before the expiry date, then upon the customer contacting Experience Days prior to the expiry date on the voucher and paying an administration fee of £20 Experience Days shall extend the validity of the voucher for another 10 months (from the date of the initial expiration). A voucher can only be extended for another 10 months once. Once a voucher has been extended it can not be refunded. Vouchers can only be extended if they are still inside their expiry date. Experience Days strongly recommends that all experiences are booked as early as possible to avoid disappointment.
Your personalised voucher or Ex Pack (Gift pack including voucher) will be sent in plain packaging from our offices. If you order by Recorded or Special delivery you will be emailed a tracking code to follow up with Royal Mail. Our standard delivery is Royal Mail First Class Post; this service is not traceable and will in average take between one to three business days to be delivered but arrival date is not guaranteed. We accept no responsibility for Royal Mail Post service. Delivery charges are non-refundable. Please see: "Delivery Options" for a full list of options & prices. Ex Packs and vouchers are sent on the chosen dispatch date unless a weekend or bank holiday is selected for dispatch. Please call us for information on delivery overseas.
If your voucher is lost by Royal Mail we will provide a duplicate free of charge. If your voucher gets lost by your own fault (eg: wrong address or fail to collect from sorting office) we will provide you a duplicate voucher but an additional delivery charge will be incurred. Please inform us as soon as possible if you believe this has happened so we can do our best to deliver the duplicate in time.
Experience Days vouchers can be delivered by email to the email address entered by the purchaser at no cost. Be aware that some email accounts may categorise our email vouchers as unwanted or 'spam' email. To avoid this please add our email address firstname.lastname@example.org to your address book. Experience Days is not liable or responsible for any loss suffered as a result of an email voucher being blocked by web filters or firewalls. If the recipient does not receive the email voucher, please contact us immediately to send vouchers to an alternative email address. All bookings and vouchers are also available to view and print online on your personal online account. Alternatively, we can change the delivery method which would incur the normal delivery fee for that service.
Any voucher whether for a specific course or experience can be exchanged directly for online credit for an amount equivalent to its original purchase or exchanged for any other course or experience for free. If the substituted course or experience costs more than the original voucher you must pay the difference; if the substituted course or experience is less than the original voucher the remaining credit will be kept on the recipient's online account. Online credited accounts are valid for 10 months from the original voucher dispatch date, after which time these funds will no longer be available to spend.
The very nature of some of the services that we promote as an agent means that they are dangerous. Prior to ordering or participating in any course or experience you should be aware of the risks involved. Experience Days can provide further information if you are in any doubt about any course or experience. We require our Partner Centres to hold appropriate and valid public liability insurance before we will promote their services as an agent and we make no warranty or representation about their course or experiences whatsoever. Responsibility rests with you to make independent enquiries with the supplier and other third parties as to the need to acquire your own insurance cover.
15. Discount Codes
Discount codes are issued subject to availability and can be withdrawn without notice at any time. Experience Days reserves the right to stop discount codes being used against specific products. Only one discount code can be used per order. Discount codes apply to internet orders only. Discount codes cannot be applied to an order once completed and refunds will not be given if you failed to enter your code within the purchase process.
Most Partner Centres will allow you to bring spectators to watch you participate in your selected course or experience. When booking your date please inform the staff you wish to bring other people. Some Partner Centres may request a small payment for spectators. Spectators are required to comply with the Partner Centres terms, conditions and expectations of conduct. Any spectators deemed under the influence or drugs or alcohol will not be permitted on site.
Individual or Small Group Bookings. All vouchers must be activated online at exelement.co.uk. Please do not arrive at a venue expecting to redeem your gift voucher without first 'activating' your voucher on www.exelement.co.uk. Partner Centres will only accept booking vouchers (activated vouchers). Booking vouchers can be created by activating a voucher online or on the phone or directly by Experience Days staff. Experience Days will not be held liable for your costs incurred if you do not follow the procedure set out in these Terms and Conditions. Bookings are not finalized until you have received written confirmation from the Partner Centre or Experience Days.
Corporate Bookings, Group Bookings and/or Booking Reservations. This can be done with a non refundable 10% deposit however the full amount must be paid 30 days before the scheduled activity or experience. Before this 30 days cancellations and changes in the number of participants are possible however this policy may not apply for certain Partner Centres on which cases the Experience Days staff will let you know during the booking process.
18. Competition Prizes, Special Offers & Promotional Vouchers
These vouchers and discount codes cannot be exchanged, extended or refunded.
19. Gift Cards
Protect your gift card and treat it as cash, the balance can not be returned if lost or stolen. Experience Days is not responsible for any unauthorised use of your gift card. Your gift card expires 6 months after purchase. Gifts or experiences must be chosen or booked within this timeframe. This card can be used as whole or in part payment towards any product listed on www.exelement.co.uk. The validity of your gift card can not be extended. Your gift cards can not be refunded. Your gift card is not a credit, debit or cheque guarantee card. Your gift card can not be exchanged for cash and is not re-loadable.
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