Terms & Conditions
experiencedays.co.uk is an agent for selected courses, experience
days & gifts across the UK that appear on this website. Once a specific
date has been booked & confirmed, you will automatically become bound by
the terms and conditions that individual partner centre may have. This does
not affect your statutory rights.
When you purchase or redeem a voucher or buy a course, experience or gift from
experiencedays.co.uk you become legally bound by these terms and conditions.
Please do not proceed and purchase or activate a voucher or complete a booking
until you have read, understood and accepted these terms and conditions.
1. Prices
2. Duration
3. Descriptions & Images
4. Availability
5. Restrictions
6. Weather
7. Safety
8. Partner Centres & Liability
9. Refunds & Cancellations
10. Complaints
11. Validity & Extensions
12. Delivery
13. Exchanges
14. Insurance
15. Discount Codes
16. Spectators
17. Bookings
1. Prices
The prices displayed on our website are correct to the best of our knowledge
and maintained on a daily basis. In the event of an order being placed
against an accidental incorrect price, we will endeavor to inform the
purchaser of the error within 7 days of the purchase being made, we
will allow the purchaser to either cancel the booking or choose to pay
the additional difference in price.
<Back to Top>
2. Duration
Where the duration of a course or experience is mentioned on our website
and marketing material or by a member of our staff this is an approximate
guide to the length of time you should expect to be at the venue. The
duration may vary slightly from venue to venue. When you are taking
the course or experience as part of a group there may be some waiting
time involved.
<Back to Top>
3. Descriptions & Images
All descriptions contained on our website and in our marketing material are
correct at the time of going to press. Descriptions may be updated throughout
the year as courses & experiences change. The images used in all promotional
literature to illustrate courses & experiences, particularly those that
take place at more than one location, are used as an indication only. If on
contacting the partner centre you feel that the activity taking place no longer
accurately represents the activity purchased, experiencedays.co.uk will exchange
the voucher or refund the purchase price.
<Back to Top>
4. Availability
All experiences & courses are offered subject to the availability of dates,
vehicles, facilities and staff. Bookings should be made at least 3 weeks in
advance. If you would like to book during peak times (such as weekends or holidays),
you should book further in advance. Bookings are not finalised until you have
received written confirmation from us. We suggest if you plan to purchase a
Voucher for a date at short notice, you call us to ensure there is still availability
before completing the transaction. You should not make any arrangements in connection
with the course / experience until you have received your booking confirmation.
Where specific elements of the course / experience such as vehicles
are not available due to mechanical breakdown, we reserve the right
to make reasonable substitutions on the day. If this is not possible
we reserve the right to cancel the course / experience at short notice.
<Back to Top>
5. Restrictions
Certain courses & experiences provided by suppliers are subject
to minimum age, health or other requirements. These details are listed
on our website and at the time of booking. Please read this information
carefully once you have received it and notify us within seven days
if any service is unsuitable. Once you have confirmed a booking you
may be liable for supplier and/or agency charges if you are forced to
cancel because the minimum requirements are not met. Details of each
supplier's requirements are set out on our website under each service.
Please read them carefully.
<Back to Top>
6. Weather
Many experiences & courses we offer are weather dependent. You will
have the venue's details and we strongly advise that you call to confirm
if adverse weather has been forecast on the morning of your experience.
For example, certain courses & experiences we offer may not be able
to run at all if there is too little wind, too much wind or if it is
the wrong direction so please check with the venue first. If bad weather
affects a booking it will be rescheduled at no cost to you. There can
be no guarantee that a particular date will not be withdrawn due to
extreme adverse weather conditions.
<Back to Top>
7. Safety
We ask you to leave plenty of time to get to the venue. Many of the
courses and experiences we offer require a safety briefing it is essential
that the participant attends the briefing otherwise they will not be
able to participate. No alcohol or drugs can be consumed before any
of the courses or experiences we offer. The staff at the venue reserve
the right to refuse an activity to persons suspected to be under the
influence of alcohol and / or drugs.
Where the experience requires the wearing of safety equipment such
as a crash helmet or a lifejacket this is mandatory and there are no
exceptions. Other safety precautions will be advised in your confirmation
details. Each venue employs professional instructors who reserve the
right to end an experience or course or offer alternative tuition if
they believe the participant may endanger themselves or other members
of the public.
<Back to Top>
8. Partner Centres & Liability
Although experiencedays.co.uk has sought to select highly experienced
partner centres offering courses & experiences, experiencedays.co.uk shall
not be responsible for the safety standards or the quality or delivery of the
course or experience, or any loss or damage suffered by you whilst participating
in the course or experience for which the partner centre shall be solely responsible.
By purchasing or redeeming a voucher, you acknowledge that the course or experience
is dependent on certain factors beyond the control of experiencedays.co.uk and
agree that neither experiencedays.co.uk nor any associated partner centre shall
be liable for the cancellation, postponement or alteration of any course or
experience for reasons beyond its reasonable control including for weather-related
reasons, mechanical failure or otherwise.
We do not undertake any technical examination of equipment, facilities or
services in order to minimise personal risk. If it occurs that mechanical machinery
breaks down you should expect reasonable substitutions without notice. The total
liability of experiencedays.co.uk for any claim whatsoever in connection with
the course or experience voucher or any course or experience shall be limited
to the price paid for the voucher. experiencedays.co.uk suppliers are located
at destinations across the UK & abroad. We are continually adding locations
but occasionally we may need to stop featuring some centres.
<Back to Top>
9. Refunds and Cancellations
Sometimes we have to cancel a course/experience for reasons beyond
our control, such as the weather or mechanical breakdown. We will do our best
to notify you as soon as possible and do everything we can to offer you an alternative
date or time. We regret that, in these circumstances, experiencedays.co.uk is
unable to reimburse travel, accommodation or any other expenses you may incur
in relation to the cancelled experience.
A course or experience may be terminated without warning during the lifetime
of the voucher - on these occasions an equivalent course or experience in the
general geographical area will be substituted. If this is deemed to be too far
by the customer then credit will be offered but no cash refunds will be made.
a) Vouchers & Goods (within 28 days of purchase)
You have the right to return any goods within 28 days of receipt and any vouchers
within 28 days of purchase and a refund will be paid. All refunds will incur
a £20 or 20% (whichever is greater) administration charge. All refunds
will be made to the person who purchased the voucher / goods and the monies
will be refunded directly to that debit / credit card.
b) Vouchers (after 28 days of purchase)
No refunds will be made on vouchers more than 28 days after the date of purchase.
However the voucher is still free to be activated online (if within 10 months
of the purchase date) and the credit can be used against any of our entire product
range.
c) Activated Vouchers
Once a voucher has been activated online no refund can be made.
d) Bookings
Should you need to re-schedule or cancel a booking you have already made, we
will always do our best to help. No refunds will be made on bookings cancelled
within 30 days of the course or experience date. We require cancellations or
re-scheduling to be confirmed at least 30 days before the course or experience
date and we will notify you of any variations to this cancellation period at
point of booking. As policies do vary from venue to venue, please note that
cancellation or re-scheduling may not always be possible. If you have received
a voucher and booked your course or experience directly with a partner centre
you are bound by their terms and conditions (please make yourself aware of these
at the time of booking).
<Back to Top>
10. Complaints
If a problem is encountered please bring it to the attention of the manager
or activity co-ordinator, enabling them the chance to resolve the issue. If
no action is taken we deem this to be unsatisfactory and please contact experiencedays.co.uk
office at the earliest point giving all the facts from your point of view. A
letter may be suggested at a later date.
<Back to Top>
11. Vailidity & Extensions
Each voucher will show a unique code, which must be quoted when dealing with
experiencedays.co.uk and which will be used to identify your order & payment
online. Vouchers and the associated references must be kept safely and securely.
Experiencedays.co.uk will take no responsibility for any loss you may incur
as a result of impersonation or identity fraud.
Each voucher is valid for a maximum of 10 months from the date of dispatch
unless otherwise stated. A voucher will be deemed to be invalid if it is out
of date (the validity date is clearly stated on the voucher, booking information
& your online account). If the customer or recipient is unable to book
and take the course or experience before the expiry date, then
upon the customer contacting experiencedays.co.uk prior to
the expiry date on the voucher and paying an administration fee of £20
experiencedays.co.uk shall extend the validiity of the voucher for another 10
months (from the date of the initial expiration). A voucher can only be extended
for another 10 months once. Once a voucher has been extended it can not be refunded.
Vouchers can only be extended if they are still inside their expiry date. Experiencedays.co.uk
(Element Internet Ltd) strongly recommend that all experiences are booked as
early as possible to avoid dissapointment.
<Back to Top>
12. Delivery
Your personalised Voucher or Gift Pack will be sent in plain packaging
from our offices in Central Brighton. We can provide you with the Recorded &
Special delivery tracking code to contact Royal Mail in the event you need to
locate the whereabouts of your delivery. We accept no responsibility for Royal
Mail Post service. Delivery charges are non-refundable. Please see: Delivery
Options for a full list of options & prices. Packs are sent on the chosen
dispatch date. Please call us for information on delivery overseas.
We can send the Voucher or Gift Pack directly to the recipient, or to another
address at your request. If your Voucher goes astray in the post we will provide
a duplicate free of charge. Please inform us as soon as possible if you believe
this has happened so we can do our best to deliver the duplicate pack in time.
experiencedays.co.uk vouchers can be delivered by email to the email address
entered by the purchaser. Some email accounts (especially work email and Hotmail
accounts) may categorise our email vouchers as unwanted or 'spam' email. To
avoid this please add our email address info@experiencedays.co.uk to your address
book. experiencedays.co.uk is not liable or responsible for any loss suffered
as a result of an email voucher being blocked by web filters or firewalls. If
the recipient does not receive the email voucher, please contact our dedicated
team immediately to send vouchers to an alternative email address. Alternatively,
we can change the delivery method which would incur the normal delivery fee
of that service.
<Back to Top>
13. Exchanges
Vouchers can be exchanged free of charge at any time. Each voucher
whether for a specific course / experience, a 'star' amount or a set monetary
value can be exchanged for any other course or experience at anytime for free.
If the substituted course or experience costs more than the original voucher
you must pay the difference, if the substituted course or experience is less
than the original voucher the remainding credit will be kept on the recipients
'My Home Page' account valid for 10 months from the original voucher dispatch
date, after which time these funds will no longer be available to spend.
<Back to Top>
14. Insurance
The very nature of some of the services that we promote as agent means that
they are dangerous. Prior to ordering or participating in any service you should
be aware of the risks involved. experiencedays.co.uk can provide further information
if you are in any doubt about any service. We require our partner centres to
hold appropriate and valid public liability insurance before we will promote
their services as an agent and we make no warranty or representation about their
services whatsoever. Responsibility rests with you to make independent enquiries
with the supplier and other third parties as to the need to acquire your own
insurance cover.
<Back to Top>
15. Discount Codes
Discount codes are issued subject to availability and can be withdrawn without
notice at any time. experiencedays.co.uk reserve the right to stop discount
codes being used against specific products. Only one discount code can be used
per order. Discount codes apply to internet orders only.
<Back to Top>
16. Spectators
Most partner centres will allow you to bring spectators to watch you
participate in your selected course or experience. When booking your
date please inform the staff you wish to bring other people. Some partner
centres may request a small payment for spectators. Spectators are required
to comply with the partner centres terms, conditions and expectations
of conduct. Any spectators deemed under the influence or drugs or alcohol
will not be permitted on site.
<Back to Top>
17. Bookings
All vouchers must be activated online at experiencedays.co.uk or by phone or
email with experiencedays.co.uk booking staff. Please do not arrive at a venue
expecting to redeem your gift voucher without first 'activating' your voucher
with experiencedays.co.uk. experiencedays.co.uk will not be held liable for
your costs incurred if you do not follow the procedure set out in these Terms
and Conditions and in your voucher pack.
<Back to Top>
Print >>
|
