Frequently Asked Questions

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Does my Gift Voucher have an expiry date?


Yes, each voucher is valid for a maximum of 12 months from the date of dispatch unless otherwise stated (or 10 months if purchased before 29th November 2016). Your expiry date can be found on your your Gift Card. You have the option of extending your voucher for a further 12 months for an additional £20 fee by calling our offices on 08458629911, however this process must be completed before your voucher expires.