Frequently Asked Questions
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Answer - I’m trying to redeem my Ex Pass™ (voucher), but it keeps telling me the voucher has already been activated.
If you have entered your Ex Pass™ (voucher) code before the 1st of February, it may tell you that your voucher code has already activated. Don’t worry, your voucher hasn’t been activated or ‘redeemed’, the credit is waiting (on your customer account) to be spent. In this case you will not need to enter your voucher code a second time Click ‘spend credit’, and choose your activity.
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